Frequently asked questions
Answers about Schedule 24/7
Learn what the resource-planning app can do, how scheduling and reporting work, and which plan fits your engineering team.
What is Schedule 24/7?+
Schedule 24/7 is resource planning and scheduling software for engineering teams. It brings availability, resource requests, approvals, utilisation and project finances into one secure workspace.
Who founded Schedule 24/7?+
Schedule 24/7 was founded by Asam. He built it to make engineer bookings, scheduling and project revenue review easier for MSPs and any organisation with engineers.
Can I schedule more than one engineer for a job?+
Yes. Select one or several engineers in the request form, with individual booking days and effort for each person. Project revenue is counted once and allocated between the selected engineers by effort.
How does availability work?+
Weekly, monthly and calendar views show available, AM-only, PM-only, booked, leave and unconfirmed days. Requests accept only genuinely free days and suggest the closest alternatives for unavailable dates.
How are booking clashes prevented?+
Approval rechecks every engineer and requested day before reserving the calendars. All engineers are booked together, so a conflict prevents partial approval. Cancelling or rejecting previously approved work restores the earlier availability.
Does the app handle UK bank holidays and working hours?+
Yes. UK bank holidays for 2026–2027 are non-working days. Capacity uses a 37-hour week: 7.5 hours Monday to Thursday and 7 hours on Friday, excluding weekends, bank holidays and booked leave.
What reports are available?+
Monthly reports cover approved work, working days and hours, booked holidays, engineer effort, utilisation, revenue, cost and profit. Project reports show open or closed status and overall financial performance, with customer and project filters and CSV exports.
How are revenue and historical costs calculated?+
Revenue excluding VAT applies to billable work only and is recognised once per customer and project reference. Each engineer's daily rate is saved with their booking so later rate changes do not rewrite historical costs.
How much does Schedule 24/7 cost?+
Monthly prices exclude VAT: Essential is £49 for up to 5 engineers, Professional is £89 for up to 10, and Business is £179 for up to 25. Enterprise pricing is custom for 26 or more engineers.
Is our working information private?+
Yes. The public website contains general product information only. Availability, customers, requests, rates, approvals and reports require the workspace password, and administrative areas also require a personal admin sign-in.
How do I get help with my account or a specific booking?+
Use the Contact us page or email admin@schedule247.co.uk. Never send your password. For booking-specific help, include the request reference so the support team can identify the right record.
Still have a question?
Send us your question or email admin@schedule247.co.uk. Please never include your password.
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